Refund and Return Policy | LINKTOPIC

Effective Date: February 17, 2025

At LINKTOPIC (https://linktopic.xyz/), we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy to ensure your satisfaction. Please read the details below to understand our policies regarding returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • The return request must be made within 14 days of receiving the item.
  • Items must be unused, unwashed, and in their original condition with all tags attached.
  • Items must be returned in their original packaging without any damage.
  • Items marked as final sale, clearance, or personalized products cannot be returned or exchanged.

2. How to Initiate a Return or Exchange

If you wish to return or exchange an item, follow these steps:

  1. Contact Us – Email us at contact@linktopic.xyz with your order number and reason for return/exchange.
  2. Receive Return Instructions – Our support team will provide you with return instructions and the designated return address.
  3. Ship the Item – Carefully pack and ship the item using a trackable shipping service. The return shipping cost is the responsibility of the customer.
  4. Inspection & Approval – Once we receive the item, our team will inspect it and process the refund or exchange.

3. Refund Policy

Once your return is approved:

  • Refunds will be issued to the original payment method within 5-10 business days after inspection.
  • Shipping fees are non-refundable unless the return is due to an error on our part (wrong item sent or defective product).
  • If the refund is delayed, please check with your bank or payment provider as processing times may vary.

4. Exchange Policy

We offer exchanges for the same item in a different size or color, subject to stock availability. If the requested item is unavailable, you may choose:

  • A replacement item of equal value.
  • A store credit for future purchases.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale and clearance items
  • Personalized or customized products
  • Accessories (such as jewelry, scarves, or undergarments) for hygiene reasons
  • Items that show signs of wear, damage, or alteration

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the package with photos of the item and packaging. We will arrange for a replacement or issue a full refund, including shipping costs.

7. Order Cancellations

  • Orders can be canceled within 24 hours of placing them for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled.

8. Contact Us

For any return, refund, or exchange inquiries, please contact us:

Address: 71 Union Terrace Street, Lochhill, United Kingdom
Phone: 070 3516 1869
Email: contact@linktopic.xyz
Website: https://linktopic.xyz/